Calle Hierbabuena, 3 - Polígono La Mata, Guadarrama - 28440 Madrid
Tel: +34 918 553 534
Calle Parsi 6, Nave 9 - Polígono Industrial Parsi, Sevilla - 41016 Sevilla
Tel: +34 954 670 354
Avenida de Nazaret, 10 - 28009 Madrid
Tel: 914 096 325
Plaza de España, 3 - 28460
Tel: 918 553 708
Av de Almería, 3 - 04140, Carboneras, Almería
Tel: 950 136 810
Calle la Torre, 30860, Puerto de Mazarrón, Murcia, España
Tel: 968 595 360
Passeing de Sant Joan 152, 08037, Barcelona, España
Tel: 646 799 391
The customer acknowledges knowing at the time of placing the order the particular conditions of sale as stated on the screen (price, weight, quantity, product information, etc.) and expressly accepts them without reservation. The placement and confirmation of the order by the customer indicates the customer’s full and complete acceptance of the specific terms of sale, only applicable to the order.
The customer begins the order by clicking on the “Add to Cart” button. The order is added to a total that includes all articles confirmed by the customer, in addition to shipping and VAT. The order takes place after the customer clicks on “Proceed to Checkout” and, finally, makes the payment. Casa Santoña does not begin the shipping process until the confirmation of payment.
To return a product the customer has 7 calendar days from receipt of the order. It is not possible to return perishable goods and those which by their nature are liable to deteriorate or expire rapidly.
The products of CASA SANTOÑA S.L. must be returned in the same condition in which the customer received them, along with their complete original packaging and labels, as well as any related accessories. The customer is responsible for demonstrating that the items have been returned, so Casa Santoña recommends that returns are sent through a system that certifies their delivery.
The customer is responsible for the costs of returning the product, and under no circumstances will Casa Santoña accept returns sent through a collect-on-delivery shipping option. If the customer’s return does not meet the stipulated terms, the customer will not be entitled to any refund, and the products will be returned at the expense of the customer. Returned products must be sent in a single delivery. We reserve the right not to accept products that belong to a single order which are returned and delivered at different times. Once Casa Santoña ensures that the returned products meet all specifications of the Return Policy, Casa Santoña will send the customer an e-mail confirming that the return has been accepted. Whatever the payment system used by the customer, the refund will be made as quickly as possible but always within a period of 15 days of the receipt of the product in our warehouse.
Under no circumstances will we reimburse shipping costs. To make a return the customer must send the product to the following address:
CASA SANTOÑA, S.L. Calle Hierbabuena nº 3 Polígono Industrial La Mata, 28440 Guadarrama, Madrid, SPAIN
In the case that payment has been made by bank transfer, the customer must include in the return form a bank account number where Casa Santoña can deposit the amount of the return.
If the customer receives a defective product or an incorrect order, he or she should contact Casa Santoña immediately, within a period of 24 hours, at firstname.lastname@example.org with his or her personal data and a description of the error or defect. In the case of problems with packaging, the customer should inform the delivery company at the time of receipt of order by describing the issue on the delivery receipt or electronic tablet of the courier. Amounts paid for products that are returned because of any fault or defect, where one really exists, will be refunded in full, including the costs incurred to deliver the item and the costs incurred to return it to Casa Santoña. The refund will be made through the same method that was used to make the purchase.
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